BONDED by Monarc

Please arrive at least 10 minutes prior to your Bonded by Monarc appointment in order to complete a waiver and select your chain.
If you are more than 5 minutes late to your appointment, your appointment length will be shortened to ensure there is no disruption to the following bookings. If you are more than 10 minutes late, your appointment will need to be rescheduled and a deposit paid will be non refundable.
Deposits will not be refunded for no-shows, late arrivals (surpassing 10 minutes) or cancellations with less than 24 hours’ notice. Appointments may be rescheduled up to 24 hours before the booked appointment, however, are subject to availability.
To reschedule or cancel your appointment, contact our customer service team at: info@monarcjewellery.com
We reserve the right to cancel your appointment for any reason and at any time. If Monarc does so, you will be provided with a refund of the booking deposit to your original payment method.
If your chain has become dirty through a build up of cream, soap, fake tan and general wear, you can gently clean it at home.
Soak the wrist and chain in a soapy water mixture (50 - 100ml of warm water and 1 - 2 drops of dishwashing liquid), this will help to soften any dirt and grime. Take an old toothbrush (one with soft and kind bristles) and scrub your chain gently. If you have a stone setting, use the bristles to get right under and around the stone setting. Use the bristles to dislodge any particles sitting under the surface or in the chain links.
Once satisfied that all the dirt has been removed, rinse the piece under running warm water until the soapy residue is gone. To dry, pat and gently polish your chain with a soft cloth.
If your Bonded by Monarc chain breaks within two months of your appointment, please contact our customer service team at info@monarcjewellery.com to arrange a complimentary repair appointment.
Please keep your chain safe in the meantime and bring it to your repair appointment. If your chain breaks after two months, you are invited to book an Aftercare appointment to have your bracelet re-soldered or a clasp applied at the cost of $30 (resoldered) to $40 (clasp added).
Monarc Jewellery products come with a manufacturer’s warranty and in line with Consumer Law NZ.
If your Bonded by Monarc chain breaks within two months of your appointment, please contact our customer service team at info@monarcjewellery.com to arrange a complimentary repair appointment.
Please keep your chain safe in the meantime and bring it to your repair appointment. If your chain breaks after two months, you are invited to book an Aftercare appointment to have your bracelet re-bonded or a clasp applied at the cost of $30 (re-bonded) to $40 (clasp added).
Monarc Jewellery products come with a manufacturer’s warranty and in line with Consumer Law NZ.

How To Clean Your Jewellery

It’s only natural that jewellery settles into a softer shine through everyday wear. Items made with precious metals form a warm patina, created through oxidisation over time. By following some key maintenance tips with regular household items, you can keep your jewellery at its best.

Read the guide

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How To Clean Your Jewellery

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