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FAQs

 

*A POLITE NOTICE:

Due to the recent COVID-19 developments, there may be some delays in production and shipping timelines.  Shipping and production timelines below are estimates and are subject to change. If you have a desired turnaround time, please reach out to our team via LiveChat or at info@monarcjewellery, and we will do our best to accommodate you. 

 

WHAT ARE MY DELIVERY OPTIONS? 

The following delivery options are for all products displayed in the Monarc web store collections. Bespoke order lead-times will vary, and lead-time can be discussed upon consultation.
 

FREE INTERNATIONAL SHIPPING: All orders over the value of £100 GBP/$200 NZ (or the equivalent value in other currencies) are shipped free of charge.

REGULAR ORDER DELIVERY: Regular shipping takes 3-7 working days for delivery of your order. For orders with a value under £100 GBP, a £4-10 delivery fee is charged.

EXPRESS ORDER DELIVERY: Express shipping takes 1-2 working days for the delivery of your order. This option is offered with a charge of £10-15.

Please email or call us to arrange an order delivery method that is outside of the shipping options offered above, we can tailor a delivery option to suit your needs:
 
If a piece is described as being handmade specially for your order request, please allow between 4- 6 weeks from placing your order to delivery of your jewellery.
 
 

CAN I AMEND OR CHANGE MY ORDER AFTER IT HAS BEEN PLACED?

If you have made any error in your order, please email immediately to ella@monarcjewellery.com. We will always try to accommodate order changes where possible, or discuss a solution. 
 

HOW CAN I TRACK MY ORDER?

You will receive an order confirmation email moments after checkout. Upon completion of us making your order, you will be sent an email with your shipment tracking information.
 

WHAT ARE MY PAYMENT OPTIONS?

Order transactions are processed by PayPal, Amex, Mastercard, Visa, Apple Pay and ShopifyPay. We also accept* International Money Transfers (ITM) and Telegraphic Transfers (TT). Our Bank account details for IMT and TT options are shown on your order confirmation page. *Please ensure that your bank has included this fee when processing your bank wire. There are no fees from our bank to receive the bank wire. 
 
Monarc also accepts Laybuy.
 

TAXES:

All shipping costs for your total order are calculated at the checkout point.
If a DDU (Delivery Duty Unpaid) destination is selected (countries outside of the EU here), product prices displayed are exclusive of all taxes and duties. As the recipient, you may be liable for import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival.
 

HOW DO I DECIDE UPON A RING SIZE?

If you are unsure of your finger size you can email to ask us for a ring sizer tool, or simply follow these easy instructions below:
Wrap a piece of thread or string around the chosen finger. Cut the thread where it meets end to end. Place the length of the thread along a ruler which will give you the circumference, and allocate it to the correct measurement table below. If the band of your chosen ring design is particularly wide, it is often better to go one size up.
 

HELPFUL JEWELLERY CARE INFORMATION:

Remove your jewellery before showering, sleeping, swimming, cleaning or working with your hands. There are many reasons for this - to prevent scratches, to avoid damage to your metal, and also to keep your jewellery and gemstones free from soap residue and build up.
Clean your jewellery regularly. To do this, dilute a small amount of mild dishwashing detergent in warm water and gently wash your jewellery. A soft bristled toothbrush can be used to gently clean the piece. Soak the item for up to 10 minutes, rinse and then pat dry with a clean, soft cloth. We don’t recommend using silver polishing liquids or chemical cleaners to clean our jewellery.
Restrict the exposure of your jewellery to perfumes, hairsprays and creams. Do not expose your jewellery to household bleaches, cleaners or chlorinated water. This is why it is important to take your jewellery off before cleaning or swimming.
 

WHAT ARE MONARC'S WARRANTY, RETURNS AND REFUND POLICIES?

At Monarc Concierge we stand by the quality of our product. Your satisfaction is of most importance to us.

If any goods are faulty we will meet our statutory obligations to provide a remedy, however, Monarc Concierge is not required to provide a full refund if you change your mind about an earring/s purchase due to hygiene reasons, so please do choose carefully. If you have made a purchase from our website and need to return the product due to manufacturing fault or misrepresentation, we can repair or fully refund the item(s).

Our warranty period for ready-to-wear items is 1 year from delivery date, we are happy to perform maintenance and repairs in extension of our 1 year warranty policy. Our warranty period for BONDED by Monarc items is 6 months from the session date. We are happy to transfer the existing chain into a bracelet with a clasp within our 6 month warranty period if the chain is broken.

Please follow the process below for returning product to Monarc Jewellery:
1. For a full refund, ensure the product is in original condition and its original packaging.
2. Return the product within 30 days from the date of delivery. (Please include your invoice order number as proof of purchase).
3. Please provide an explanation for the reason you are returning the product.
4. Email or call us for information about your local drop-off depot, info@monarcjewellery.com or +44 7766 501 509.

Upon receiving the returned product, we will check the goods to ensure that no item has not be altered or tampered with in any way. Please also note, Monarc Concierge will not refund the original delivery costs relating to the return of non-faulty product.
 

FULL TERMS AND CONDITIONS CAN BE FOUND HERE.

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