WHAT ARE MY DELIVERY OPTIONS?
CAN I AMEND OR CHANGE MY ORDER AFTER IT HAS BEEN PLACED?
HOW CAN I TRACK MY ORDER?
WHAT ARE MY PAYMENT OPTIONS?
HOW DO I DECIDE UPON A RING SIZE?
HELPFUL JEWELLERY CARE INFORMATION:
WHAT ARE MONARC'S WARRANTY, RETURNS AND REFUND POLICIES?
If any goods are faulty we will meet our statutory obligations to provide a remedy, however, Monarc Concierge is not required to provide a full refund if you change your mind about a particular purchase, so please do choose carefully.
If you have made a purchase from our website and need to return the product due to manufacturing fault or misrepresentation, we can repair or fully refund the item(s).
For a full refund, ensure the product is in original condition and its original packaging.
Return the product within 30 days from the date of delivery. (Please include your invoice order number as proof of purchase).
Please provide an explanation for the reason you are returning the product.
Email or call us for information about your local drop-off depot, email@example.com or +44 (0)7766 501 509.
Upon receiving the returned product, we will check the goods to ensure that no item has not be altered or tampered with in any way. Please also note, Monarc Concierge will not refund the original delivery costs relating to the return of non-faulty product.
WHAT ARE MONARC JEWELLERY'S TERMS AND CONDITIONS?
1.1 This website www.monarcjewellery.com (the "Website") is provided and operated by Monarc Jewellery Ltd ("we", "us" or "Monarc Jewellery"). We take the privacy of your information very seriously and believe that it is important for you to know what types of information we collect from the Site and how we treat the information we may receive from you.
2. Collection of Information
2.1 We collect personal information which is necessary to conduct business with you. Monarc Jewellery and its service provider may use your personal information to:
• identify you to provide better customer service to you
• perform authorised transactions with you
• keep you informed about Monarc Jewellery new season collections, promotions and events (subject to your right to unsubscribe or opt-out)
• protect our lawful interests
• fulfil legal and regulatory obligations
3. Personal Information
3.1 We may collect and store the following personal information about you: (a) certain information required to register with the Website (including title, first and last name, telephone number, email address and delivery and invoice address) (b) details of any requests for Products you make through the Site (c) other information you generate as a result of Website interactions
4. Sharing Personal Information
4.1 Credit or debit card payments will be processed by Sage Pay or PayPal. In order for payments to be processed, you may need to provide some necessary details to our payment processor. We tell you about this at the point we collect that information on the Website.
4.2 We may also share your personal information with: (a) other companies we have instructed to provide services or goods for us (b) law enforcement agencies, other governmental agencies or third parties if we are required by law to do so (c) other business entities should we plan to merge with or be acquired by that business entity, or if we undergo a re-organisation with that entity.
5. Security and Storage of Personal Information
5.1 Although we maintain safeguards to protect your personal information from unauthorised or inappropriate access, the transmission of information via the internet is not completely secure and we cannot guarantee the security of your personal information transmitted to us or provided through the Website.
5.3 If you use the Website while you are outside the EU, your information may be transferred outside the EU.
6. Updating Your Personal Information
6.1 Monarc Jewellery allows you to alter your personal data when you are logged into the Website. If you believe that any of your personal details which we are processing are inaccurate or incorrect, please contact us on firstname.lastname@example.org
7. Automated Collection
7.1 We may automatically collect information such as the type of internet browser and operating system you use, the Internet Protocol (IP) address of the computer you are using, the website from which you linked to our Website and the website you visit as you leave the Website. We use this information to collect broad demographic information about the visitors to the Website and to improve the Website's content and to help us understand how users are interacting with the Website and services provided.
8.1 "Cookies" are small pieces of information that are stored by your browser on your computer’s hard drive. Cookies can be used to recognise you as a member and can be used to automatically configure services. When you visit our website, we may record your "IP addresses" and information on the type of operating system (e.g. Windows or Apple OS) and browser software (e.g. Microsoft Internet Explorer, Chrome, Safari, Firefox etc.) you are using. This information is used to diagnose problems with our service and for planning capacity and compatibility. Your IP address may also be used to help gather aggregated demographic information, such as which ISP you are using or what country you are connecting from.
9. Links to and from other websites
9.1 The website may contain links or other content related to websites, products and/or services offered by third parties. Monarc Jewellery has no control over any such links, content, websites, products or services or any information provided or transmitted via such links, websites, products or services, or otherwise provided by any such third party. You acknowledge and agree that Monarc Jewellery is not responsible for the availability of such third party links, content, websites, products or services and will not be responsible or liable for any content, advertising, products or other materials contained therein or the business practices or privacy practices related thereto. You warrant and agree that Monarc Jewellery will not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such link, website, content, product and/or service.
10.1 Where we use your personal information for mailing purposes, you will have the right to unsubscribe at any time. To unsubscribe just click on the unsubscribe link of any marketing email that you receive from us. If you have an online account you can opt out on the My Details page.
11. Contacting Us
12.1 From time to time, our privacy policies may change due to developments in business practice and/or due to changes in the law. You should periodically review this page for the latest information on Monarc Jewellery policies and practices.