*A POLITE NOTICE:
Due to the recent COVID-19 developments, there may be some delays in production and shipping timelines. Shipping and production timelines below are estimates and are subject to change. If you have a desired turnaround time, please reach out to our team via LiveChat or at info@monarcjewellery, and we will do our best to accommodate you.
WHAT ARE MY DELIVERY OPTIONS?
The following delivery options are for all products displayed in the Monarc web store collections. Bespoke and made-to-order lead-times will vary, and lead-time can be discussed upon consultation. If a piece is described as being handmade specially for your order request, please allow between 4 - 5 weeks from placing your order to delivery of your jewellery.
FREE INTERNATIONAL SHIPPING: An order over the value of £100 GBP/$200 NZD (or the equivalent value in other currencies) is shipped free of charge.
REGULAR ORDER DELIVERY: Regular shipping takes 3-7 working days for delivery of your order. For orders with a value under £100 GBP, a £4-10 delivery fee is charged.
EXPRESS ORDER DELIVERY: Express shipping takes 1-2 working days for the delivery of your order. This option is offered with a charge of £10-15. If Express Shipping is not available for the requested destination, a Monarc team member will be in touch to discuss a viable delivery schedule.
Please email or call us to arrange an order delivery method that is outside of the shipping options offered above, we can tailor a delivery option to suit your needs:
CAN I AMEND OR CHANGE MY ORDER AFTER IT HAS BEEN PLACED?
If you have made any error in your order, please email as soon as possible to firstname.lastname@example.org. We will always try to accommodate order changes where possible, or discuss a solution.
HOW CAN I TRACK MY ORDER?
You will receive an order confirmation email moments after checkout. Upon completion and dispatch of your Monarc Jewellery order, you will be sent an email with your shipment tracking information.
WHAT ARE MY PAYMENT OPTIONS?
Order transactions are processed by PayPal, Amex, Mastercard, Visa, Apple Pay and ShopifyPay. Monarc also accepts Laybuy.
If you would like to make a purchase using a International Money Transfer (ITM) or Telegraphic Transfer (TT), Monarc Jewellery Ltd.'s bank account details are shown on your order confirmation page. *Please ensure that your bank has included this fee when processing your bank wire. There are no fees from our bank to receive the bank wire.
All shipping costs for your total order are calculated at the checkout point.
Orders are shipped from our workrooms in New Zealand and the United Kingdom. Shipping to the rest of the world is available: this process may incur duties and/or taxes as outlined by each country’s customs. Monarc Jewellery is not responsible for any extra cost, duty or tax on goods once shipped. Please check your official customs website for details, or get in touch for assistance: email@example.com
HOW DO I DECIDE UPON A RING SIZE?
If you are unsure of your finger size you can email to ask us for a ring sizer tool, or simply follow these easy instructions below:
Wrap a piece of thread or string around the chosen finger. Cut the thread where it meets end to end. Place the length of the thread along a ruler which will give you the circumference, and allocate it to the correct measurement table below. If the band of your chosen ring design is particularly wide, it is often better to go one size up.
HELPFUL JEWELLERY CARE INFORMATION:
Remove your jewellery before showering, sleeping, swimming, cleaning or working with your hands. There are many reasons for this - to prevent scratches, to avoid damage to your metal, and also to keep your jewellery and gemstones free from soap residue and build up.
Clean your jewellery regularly. To do this, dilute a small amount of mild dishwashing detergent in warm water and gently wash your jewellery. A soft bristled toothbrush can be used to gently clean the piece. Soak the item for up to 10 minutes, rinse and then pat dry with a clean, soft cloth. We don’t recommend using silver polishing liquids or chemical cleaners to clean our jewellery.
Restrict the exposure of your jewellery to perfumes, hairsprays and creams. Do not expose your jewellery to household bleaches, cleaners or chlorinated water. This is why it is important to take your jewellery off before cleaning or swimming.
WHAT ARE MONARC'S WARRANTY, RETURNS AND REFUND POLICIES?
At Monarc Concierge we stand by the quality of our product. Your satisfaction is of most importance to us.
If any goods are faulty we will meet our statutory obligations to provide a remedy, however, Monarc Concierge is not required to provide a full refund if you change your mind about an earring/s purchase due to hygiene reasons, or for general wear and tear, so please do choose carefully. If you have made a purchase from our website and need to return the product due to manufacturing fault, we can repair or fully refund the item(s).
Our warranty period for ready-to-wear items is 1 year from delivery date, we are happy to perform maintenance and repairs in extension of our 1 year warranty policy. Our warranty period for BONDED by Monarc items is 6 months from the session date. We are happy to transfer the existing chain into a bracelet with a clasp within our 6 month warranty period if the chain is broken.
Please follow the process below for returning product to Monarc Jewellery:
1. For a full refund, ensure the product is in original condition and its original packaging.
2. Return the product within 30 days from the date of delivery. (Please include your invoice order number as proof of purchase).
3. Please provide a note for the reason you are returning the product.
4. Email or call us for information about your local drop-off depot, firstname.lastname@example.org or +44 7766 501 509.
Upon receiving the returned product, we will check the goods to ensure that no item has not be altered or tampered with in any way. Please also note, Monarc Concierge will not refund the original delivery costs relating to the return of non-faulty product.
MAINTENANCE SERVICESAll metals will naturally soften, fade and oxidise with time and will require maintenance. Over time, gold vermeil (gold plating) can fade. This may vary depending on how you look after your jewellery. We offer re-plating and gold vermeil renewal services for a small fee.
For further info and pricing on Monarc's re-plating service, please email: email@example.com
FULL TERMS AND CONDITIONS CAN BE FOUND HERE.